KIVELLE · CUSTOMER INFORMATION
Shipping Policy
Every Kivelle order deserves careful handling. This policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are reviewed and prepared for dispatch after they have been successfully placed. Processing time may vary depending on product availability, order volume, and verification requirements.
During busy periods or promotional events, order processing may take longer than usual. An order confirmation does not necessarily mean that the order has already been dispatched.
Shipping Destinations
Shipping availability depends on the delivery address and the destination options offered at checkout. Available destinations and delivery methods will be shown where supported by the store.
Please ensure that your complete delivery address is entered correctly before placing an order.
Shipping Fees
Any applicable shipping fees will be displayed during checkout before you complete your purchase. The final shipping cost may depend on the destination, delivery method, order value, or other applicable conditions.
If a shipping promotion is available, its eligibility conditions will apply as displayed at the time of purchase.
Delivery Estimates
Delivery times can vary according to the destination, courier service, operational conditions, and order processing requirements. Where a delivery estimate is available, please refer to the information provided during checkout or in your shipping confirmation.
Delivery estimates are not guaranteed arrival dates. Unexpected delays may occur due to circumstances outside the store's control.
Shipment Tracking
Where tracking is available, shipment details may be shared after the order has been dispatched. Tracking updates depend on the courier's system and may take some time to appear.
If tracking information is provided, use it to follow the shipment's progress and delivery status.
Accurate Delivery Information
Customers are responsible for providing accurate and complete delivery details, including the recipient's name, phone number where required, and delivery address.
Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or additional courier charges. If you notice an error after placing an order, contact customer support as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.
Customs and Import Charges
For shipments that cross international borders, customs duties, import taxes, or other local charges may apply depending on the destination and applicable regulations.
Any such charges and the party responsible for paying them depend on the shipment terms and local requirements. Customers should check the rules applicable to their destination before ordering.
Delayed, Lost, or Undelivered Orders
Delivery may be affected by weather, courier disruptions, customs inspections, incorrect address details, public holidays, or other circumstances beyond reasonable control.
If your shipment appears delayed or the tracking status does not update, allow reasonable time for the courier system to refresh and contact customer support for assistance. Each case will be reviewed based on the available shipment information.
Damaged Packages
If your package arrives visibly damaged, retain the packaging and any relevant delivery documentation. Photographs of the package and the item may help when reporting the issue.
Contact customer support with your order details so the matter can be reviewed. Any applicable resolution will depend on the circumstances and the store's relevant policies and legal obligations.
Contact and Policy Updates
For questions about shipping or an existing order, use the customer support contact options made available through the Kivelle store.
Kivelle may update this Shipping Policy when store operations or applicable requirements change. The version published on this page is the version customers should refer to when reviewing the current policy.